We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Apple Online Store or on the phone with the Apple Contact Center. We appreciate the fact that you like to buy the cool stuff we build. For more information pertaining to your statutory rights, including a summary of these rights, please visit our New Zealand consumer law page. These rights cannot be excluded by Apple. The rights described in this policy are in addition to the statutory rights to which you may be entitled under the Fair Trading Act 1986, the Consumer Guarantees Act 1993 and other applicable New Zealand consumer protection laws and regulations. You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order. How to change my text message preferences Texts are typically sent between 6:00am and 10:00pm in your time zone. We'll text you when your items have shipped. In addition to email notifications, you can request text message updates in Checkout. If you need assistance with viewing or editing your order, please contact an Apple Online Store representative at 080. Edits to the default email address will only take effect for future orders. Go to Account Settings and click the link. To edit your default email address on your account, log in to online Order Status and click the Edit Account button. ![]() ![]() Future email notifications for this order will be sent to the updated email address. Your updated email address takes effect only for the order you've edited. Your updated email address will be displayed on the Your Orders page. On the Your Orders page, click the Edit link next to the email address you want to edit. To edit the email address for your order, log in to online Order Status and click the View Orders button. You can update your email address in the Your Orders page. If you didn't receive an Order Acknowledgment or Shipment Notification email, we may have an incorrect email address, or the emails are stuck in your spam or junk mail folder. Updates to the default billing or shipping address will only take effect for future orders. Go to Account Settings and click the Change default shipping or billing info link. Once you log in, click the Edit Account button. To edit your default billing or shipping address, visit online Order Status and enter your Apple ID and password. Visit the Check Order Status section above for more information on order status messages. If your item is Order in Progress status, you may be able to edit your Shipping address on the Your Orders page. To edit an engraving, find the engraved item on the Your Orders page and click the Edit link in the engraving details. Visit the Check Order Status section of online Help above for more information on order status messages. If an item is “Order Placed" or Order in Progress status, you may be able to edit the item. Log in to online Order Status and press the View Orders button to view the items on your most recent order. If you need to return any part of your order, you can initiate the process online. Delivered - The package has been dropped off at the shipping address specified in your order.This information will be available within the first 24 hours of shipment. Shipped - You can use the “Track Shipment” button to follow your package online.At this point, you can no longer make changes to the order. As soon as it ships, we’ll email you the delivery information. Preparing to Ship - We’re completing some final details before we ship your order.You can still make changes to the order at this point. ![]() As soon as the item is ready, we’ll send you an update and prepare the shipment.
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